1. Introduction

At Web Solutions Agency, we are committed to protecting your privacy and ensuring your personal information is handled responsibly. This Privacy Policy explains how we collect, use, stor and share your data when you interact with us through our website, SMS and email communication services. Our policy aligns with applicable privacy regulations, including 10DLC TCR requirements in the USA and Canada.

 

2. Information We Collect

Personal Information:
When you sign up for our services, subscribe to our communications or contact us, we may collect your name, email address, phone number and other relevant contact details.

Usage Information:
We may also gather information about your interaction with our website and services, such as your IP address, browser type, device details and engagement with our online content.

 

3. How We Use Your Information

• Communication: To send updates, notifications, promotional offers and relevant messages via SMS and email according to your subscription preferences.
• Service Delivery: To manage your account, deliver requested services and provide customer support.
• Improvement: To analyze usage patterns and improve our website, campaigns and service offerings.
• Legal Compliance: To meet legal obligations, including 10DLC TCR and other applicable laws.

 

4. Sharing Your Information

• Service Providers: We may share your data with trusted third-party service providers that help us deliver our services. These providers are contractually obligated to protect your data and use it only as instructed.
• Legal Obligations: We may disclose your data when required by law, legal processes or to protect our rights, property or safety.

 

5. Opt-In and Opt-Out

Opt-In:

By providing your contact details and confirming your subscription, you agree to receive SMS and email communications from us, including promotional content and service updates.

Opt-Out:

• For SMS: Reply “STOP” to any message from us.
• For Email: Click the “unsubscribe” link in any email or email us at contact@websolutionsagency.com.

 

6. Data Security

We implement robust security measures including encryption, secure servers and regular security reviews to protect your information from unauthorized access, disclosure or alteration.

 

7. Data Retention

We keep your personal data only as long as necessary to fulfill the purposes stated in this policy or as required by law.

 

8. Your Rights

You may request to access, correct, or delete your personal data. You can also request limitations on how we process your information, subject to certain conditions. Contact us at contact@websolutionsagency.com to exercise these rights.

 

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. The updated version will be posted on our website and we encourage you to review it regularly.

 

10. Consumer Data Safety Measures

We do not sell or share your personal contact details with third parties for marketing purposes. Your information is used solely to improve and deliver our services effectively.

Important:
We do not authorize our employees to collect sensitive details such as credit card information. Please do not share confidential financial information with our staff. If you choose to do so, it will be at your own risk and we will not be liable for any misuse.

Your project details may be shared with our global service teams for operational purposes, but all such teams are bound by strict confidentiality agreements (NDAs).

 

11. Pseudonym Policy

We may use pseudonyms for our account managers to:

• Provide you with a consistent point of contact, even if team members change.
• Maintain a professional and unified organizational culture across our diverse team.

 

12. Contact Us

For questions or concerns regarding this Privacy Policy, contact us:
Email: contact@websolutionsagency.com